Y’s Group | Monthly Social Group for Over 65’s

Terms & Conditions

1) Booking and Payment 
• Confirmation: Your booking is confirmed once we receive payment, and it’s always subject to availability. • Payment Deadlines: To secure your spot, you’ll need to pay one trip in advance. For example, when you book your first trip, you’ll pay for your second, and so on. Failing to do so could result in cancellation.
• Cancellations: Our cancellation policy can vary, but typically involves a sliding scale of refunds depending on how close to the trip date you cancel. You might receive a full refund during an initial cooling-off period (e.g., 14 days from booking), but after that, refunds may be reduced or not offered. •Insurance: We highly recommend obtaining travel insurance to cover any unforeseen circumstances, such as illness or cancellations.

2) During the Trip • Conduct: We expect all participants to behave respectfully and follow the instructions of the trip leader.• Liability: YMCA Plymouth is not liable for personal injury, or for any loss or damage to your property during the trip, unless caused by our negligence.
•Itinerary Changes: YMCA Plymouth reserves the right to make changes to the trip itinerary if unforeseen circumstances arise.

3) After the Trip•Feedback: We may ask for your feedback on trips to help us improve future outings.
• Complaints: We have a process for handling complaints, which you should follow if needed.

4) Other Important Considerations
•Accessibility: If you have any accessibility requirements, please inform YMCA Plymouth when booking so we can ensure the trip can accommodate your needs. If you have additional mobility needs, you must have someone accompany you to provide support.
•Health: You may need to declare any health conditions that could affect your participation in the trip.